We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond.

We are passionate about delivering a 360-degree integrated solution for various industries, with a strong focus on the automotive industry, from websites, portal solutions and e-commerce platforms, to wholesale solutions, connecting to the dealer side, enriched with business intelligence.


We are specialized in the customization of a wide array of CRM systems, tailoring them to your business requirements.


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Our data warehouse and business intelligence solutions deliver significant, bottom-line results, for all businesses.


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We offer services based on extensive experience in Enterprise Resource Planning and Dealer Management System particularly for automotive OEMs.

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Web & Apps

Our experts will provide you with all the necessary  knowledge to develop highly interactive business application and portals.

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Everything begins with a dialogue!

The new Rolls-Royce website in China is live!

Is a pleasure to announce that the new Rolls Royce website for China is now launched with AEM 6.0 and Azure Cloud technologies. Great job team!

Technical Project Manager for our Beijing office

CRM Factory is looking for a senior technical project manager with good Web knowledge. The position requires interaction with customer, outside suppliers, and other cross-functional team members.  

Happy Middle Autumn Festival 2016

In the ancient past, there was a hero named Hou Yi who was excellent at archery. His wife was Chang’e. One year, the ten suns rose in the sky together, causing great disaster to people. Yi shot down nine of the suns and left only one to provide light. An immortal admired Yi and sent him the elixir of immortality.

This week’s team talk

“We believe that R is more suitable to work on data analysis than Python since the libraries available in R to perform data and statistical analysis are way more advance

This week’s Team Talk:

"Everything that happens is a small part of our journey. We can choose to be passive or we can be proactive and overcome our fears, set our own goals and

Que Viva Mexico!

We are happy to announce that the 3rd phase of the VWFC project in Mexico is already under preparation, as you might remember we have already have two previous projects

Some of our clients worldwide

 We are proud of the diversity of clients and client solutions we have been able to provide in different industries. From the automotive sector, to also other industries like finance, FMCG or education. Here are some of the clients we have the privilege of work with:

“The consultants from CRM Factory in our office are trusty partners. They have a very good insight of our application and proactivily provides us a lot of support.
This is what I am most satisfied with.”

Chris Tan - Project Manager , VWFC IT

“As Project Manager, I am really impressed. Your knowledge and responsibility in the whole project period was excellent. I also would like to share that the CPG project got VWFS global IT award at year 2015”.

Peter Li - IT & & Project Management, VWFS CPG

“Really happy to have CRM FACTORY on board for our CRM strategy project”

Mathieu Herout - CFO, Sinodis

“Great workshop, very well prepared. Wish every Friday would be like this!”

Jon Roach - Senior Manager, Porsche Experience Centre