We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

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We bring together the disciplines of business and IT to create a branded customer experience throughout the customer life cycle and beyond.

We are passionate about delivering a 360-degree integrated solution for various industries, with a strong focus on the automotive industry, from websites, portal solutions and e-commerce platforms, to wholesale solutions, connecting to the dealer side, enriched with business intelligence.

CRM

We are specialized in the customization of a wide array of CRM systems, tailoring them to your business requirements.

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DWH & BI

Our data warehouse and business intelligence solutions deliver significant, bottom-line results, for all businesses.

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ERP & DMS

We offer services based on extensive experience in Enterprise Resource Planning and Dealer Management System particularly for automotive OEMs.
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Web & Apps

Our experts will provide you with all the necessary  knowledge to develop highly interactive business application and portals.
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Everything begins with a dialogue!

MCON and AppScale announce strategic partnership enabling apps built on Google App Engine (GAE) to run natively in China

June 19th, 2017|Categories: MCON, MCON GROUP|Tags: , , |

AppScale's platform allows any app built on GAE to be moved to another public cloud, or on premise, without having to be rewritten. With AppScale, companies can leverage GAE's rapid development model while ensuring that [...]

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Some of our clients worldwide

 We are proud of the diversity of clients and client solutions we have been able to provide in different industries. From the automotive sector, to also other industries like finance, FMCG or education. Here are some of the clients we have the privilege of work with:

“The consultants from CRM Factory in our office are trusty partners. They have a very good insight of our application and proactivily provides us a lot of support. This is what I am most satisfied with.”

Chris Tan, Project Manager - Volkswagen Finance China

“The CRM Factory team, has been very supportive, initiative and friendly. They always show strong communication skills and organizing ability, even handling pressure well during hard times. Thanks a lot for your contribution to the Market China BI.”

Elena Yuan, Project Manager - Volkswagen Finance China

“As Project Manager, I am really impressed. Your knowledge and responsibility in the whole project period was excellent. I also would like to share that the Central Payment Gateway (CPG) project got the 2015 Volkswagen Financial Services Global IT award”.

Peter Li, IT & & Project Manager - Volkswagen Financial Services CPG

“Really happy to have CRM FACTORY on board for our CRM strategy project”

Mathieu Herout, CFO - Sinodis

“I’m very impressed with the high expertise/high performance/working behaviors/problem handling skills of your Testing managers, Both of Biz and IT appreciate their great contribution in Testing phase which in the end ensured high delivery quality and achieved a successful go-live. In total it is a very pleasant experience to work with you in our project.”

David Du, Project Manager - Volkswagen Finance Center

“Great workshop, very well prepared. Wish every Friday would be like this!”

Jon Roach, Senior Manager - Porsche Experience Centre