We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

Business Development Manager in Tokyo

MCON Japan is looking for a Business Development Manager to join our fast track dynamic team in Tokyo. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level.

Key Responsibilities:

  • Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, preparation of effort estimates, drafting of proposals.
  • Leads and Prospect generation at OEM and Retail level in the automotive and automotive finance.
  • Advising clients (all levels of business and their management levels) and team members in regards to automotive/FMCG strategy and CRM related topics
  • Following-up on outstanding technical questions with the Technical Project Manager
  • Identifies potential risks to the completion of projects, including resources, costs, and systems. Recommends appropriate solutions.
  • Being involved in the LDC, improving communication and external perception of MCON, strategy, vision, and other topics about industry, market, trends but also internal company-wide topics like culture, events, training, growth, knowing that “being good” is the enemy of “being great”.
  • Helping to successfully reach the vision of an international company, further innovation through partners, and extending our own products with e.g. an own digital department.
  • Builds and maintains relationships with customers primarily in technical team, and non-technical key-accounts
  • Writing proposals, presentations and creating quotations for new business leads and project opportunities
  • Manage customer satisfaction and customer quality requirements and issues


  • At least 3 year’s CRM related experience.
  • Automotive experiences, at OEM and/or Dealer is critical.
  • Highly customer oriented by providing excellent customer service and solution
  • Ability to liaise with senior management within both MCON and client companies in a professional manner.
  • Ability to create leads or use existing network.
  • Willingness to work in a matrix environment and value the importance of teamwork.
  • Willingness to work by objective with analytical approach.
  • Excellent interpersonal, verbal and written communication skills in Japanese and English.



Interested? Send us your resume today!