We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

AI and Machine Learning, Beyond the Buzzwords What’s in for Retail Business

2017-10-13T18:26:21+00:00

Edison Leon on October 12th, 2017 Intro MCON data team got the opportunity to assist to Big Data & Analytics Innovation Summit Shanghai 2017 held in Shanghai on 6th and 7th of September and organized by Innovation Enterprise. Among the highlights of the conference was Mobike showing the impact they are causing in the way citizens commute daily and how they manage the huge amount of data they collect from the trips and how they use it to increase the operation’s efficiency; Airbnb sharing about how they use data to make decisions at scale; ZF displaying its outstanding implementations [...]

MCON on the Forefront of Cloud CRM Solutions with SAP Hybris

2017-08-04T11:54:59+00:00

On 19 July 2017, MCON attended the SAP Hybris Partner Session in Shanghai. In this event, we got first-hand insights on industry trends in CRM, e-commerce and marketing, with focus on the digital transformation delivered using the SAP Hybris portfolio. Thanks to our past experience and achievements with SAP’s Hybris Cloud CRM solution, MCON is well positioned for future expansion in this area. SAP Hybris Cloud Product Portfolio Hybris is SAP’s leading product line of cloud-based solutions, covering CRM (sales and service), e-commerce and marketing. As Frank Zhang, GM of SAP Hybris Greater China, stated in the event: “Cloud-first is [...]

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