We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

AI and Machine Learning, Beyond the Buzzwords What’s in for Retail Business

2017-10-13T18:26:21+00:00

Edison Leon on October 12th, 2017 Intro MCON data team got the opportunity to assist to Big Data & Analytics Innovation Summit Shanghai 2017 held in Shanghai on 6th and 7th of September and organized by Innovation Enterprise. Among the highlights of the conference was Mobike showing the impact they are causing in the way citizens commute daily and how they manage the huge amount of data they collect from the trips and how they use it to increase the operation’s efficiency; Airbnb sharing about how they use data to make decisions at scale; ZF displaying its outstanding implementations [...]

MCON on the Forefront of Cloud CRM Solutions with SAP Hybris

2017-08-04T11:54:59+00:00

On 19 July 2017, MCON attended the SAP Hybris Partner Session in Shanghai. In this event, we got first-hand insights on industry trends in CRM, e-commerce and marketing, with focus on the digital transformation delivered using the SAP Hybris portfolio. Thanks to our past experience and achievements with SAP’s Hybris Cloud CRM solution, MCON is well positioned for future expansion in this area. SAP Hybris Cloud Product Portfolio Hybris is SAP’s leading product line of cloud-based solutions, covering CRM (sales and service), e-commerce and marketing. As Frank Zhang, GM of SAP Hybris Greater China, stated in the event: “Cloud-first is [...]

Business Development Manager in Tokyo

2017-08-04T11:25:33+00:00

MCON Japan is looking for a Business Development Manager to join our fast track dynamic team in Tokyo. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level. Key Responsibilities: Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, [...]

Business Development Manager in Shanghai

2017-08-04T11:26:54+00:00

MCON Shanghai is looking for a Business Development Manager to join our fast track dynamic team in Shanghai. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level. Key Responsibilities: Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, [...]

JavaScript going further native: NativeScript

2017-08-04T11:53:48+00:00

Our front-end team at MCON attended the 2017 JavaScript Conference (abbr. JSConf), a two-day developer driven summit where both local and international JS community share the latest tools and techniques for JavaScript development.  It was a great chance to learn from and participate in the vibrant community of JS developers in China. The problem of developing for Android and iOS Development of mobile apps is mostly split in two platforms, with development for iOS and Android. They are mutually exclusive. This has meant that, historically, companies must choose one platform over the other, or spend many resources maintaining both technologies, [...]

Progressive Web Apps will lead the next generation of web app

2017-08-04T11:53:59+00:00

Two weeks ago, our developer team attended the largest JavaScript Conference in Shanghai, where we found the most recent techniques and web developed tools from different JavaScript communities. The most appealing talk “Upgrading to Progressive Web Apps” is given by Hux Huang, which introduced the PWAs and details of how the PWAs work. What is Progressive Web App? I am sure you have this kind of experiences. You open an App that you haven't used for a while. However, the App tells you that your App is out of version, and you need to update otherwise it won’t function properly. [...]

CSL enforcing stricter domain usage rules

2017-07-06T18:59:27+00:00

For many foreign companies that are running local websites in China it is common practice to use GeoDNS for international and Chinese websites. This means that visitors to e.g. www.<company>.de and www.<company>.cn are sent to the nearest webserver in China or in Europe, depending on the users location. The server located in China is running with an ICP for the Chinese domain but answering requests to the foreign domain as well. Right now China is enforcing that only domains with a valid ICP may be used to visit servers in China. However adding the foreign domain to the ICP is [...]

MCON and AppScale announce strategic partnership enabling apps built on Google App Engine (GAE) to run natively in China

2017-06-19T17:44:17+00:00

AppScale's platform allows any app built on GAE to be moved to another public cloud, or on premise, without having to be rewritten. With AppScale, companies can leverage GAE's rapid development model while ensuring that their applications remain portable across any infrastructure. MCON will assist customers with legal and registration issues, supporting them in setting up and running their applications on AppScale, in China.  MCON can also provide localization services, including WeChat integration, when necessary. Woody Rollin, CEO at AppScale: “The combination of AppScale's unique technical capabilities with MCON's in-country experience and knowledgeable team provides a best-in-class solution to help [...]

How was the 2nd AWS User Group meetup?

2017-05-23T14:59:12+00:00

Last may 15th we had the pleasure to organize again the AWS User Group meeting at beijing, an event that we think of great importance to let people network with other AWS lovers, share experiences and learn and grow together from them. It was this time even more special because I had the opportunity to present some of the work I have been doing on AWS lately, with a presentation called "Continuous Delivery on AWS using Docker Swarm". Continuous Delivery have been a topic of great importance for our customers and our internal software projects in the last years, we [...]

2nd AWS Beijing User Group meeting

2017-05-18T14:50:25+00:00

We are pleased to announce that MCON will be hosting once again the 2nd AWS Beijing User Group meeting! Mark your calendars for this coming 15th of May at 18:30 and be sure to join the Meetup Group and RSVP for the meeting! The Meetup will take place in our office located in the 24 Floor of the The Place Tower in Guanghua Lu  No.9. Same location of the first Meetup (check map here) We will have a very interesting keynote about Continuous Delivery on AWS using Docker by Carles Costa, Associate Director at MCON GROUP, then we'll talk about other AWS related topics, socialize and have some nice [...]

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