We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

Open position: HR/Admin Assistant in Shanghai

We are looking for a Human Resources/admin assist for our office in Shanghai. Your duties and responsibilities are:

  • Assist recruiting in full-recruiting cycle including but not limited to:
    • advertising job positions
    • pre-screening of candidate profiles
    • interview preparation and execution
    • offer handling & negotiation
    • hiring process follow up
    • compensation & benefits related facilitation with global HR in Beijing
  • Support ER related issues such as:
    • planning, coordination and execution of on-boarding process
    • conducting exit interviews and check out process
  • Manage and keep forms and database information for the employment process up to date
  • Employee leaves and attendance management
  • Provide HR related consultation to all employees
  • Support training and regular performance reviews
  • Assist in scheduling in-office/external meetings, employee programs and events in compliance with department needs
  • Office daily admin tasks including but not limited to:
    • foreign employee visa issues (facilitating external visa agency)
    • local employee Hukou or working resident certificate
    • arrangements concerning company meetings
    • support in managing various office supplies
  • Facilitate with global HR department in Beijing in terms of active input to HR department related processes, innovations/improvements


  • 1 – 3 years of professional experience in HR or admin
  • Excellent verbal and written communication skills both in Chinese and English
  • Proven ability to manage multiple tasks with high diligence
  • Advanced skills in MS Office (especially Word and Excel)
  • Ability to work alone & un-managed and to work as part of a team when required



Interested? Send us your resume today!