CRM IT Consultant wanted in our Munich office


CRM Factory Germany is looking for full-time CRM Consultants for our Munich office. With background in the CRM field, you have the experience and ability to identify business requirements and have a solid understanding on how those requirements need to be translated into a technical concept and designs. Conducting different projects, you will work in a distributed team, majorly located in Munich, Prague and Beijing. Key Responsibilities Analyze, comprehend, and summarize business processes and requirements Prepare process and technical concepts for automation and system integration Explain process and technical concepts in a structured, receiver-oriented way. Build and maintain relationships with clients, [...]

We are looking for a SAP CRM expert!


Our Shanghai branch is looking for a motivated, enthusiastic and responsible SAP CRM Consultant.  Responsibilities: Advising clients (all levels of business and their management levels) and team members in regards to SAP CRM related topics. Defining and testing Cloud-based SAP CRM solutions (e.g. SAP Cloud for Customer) to support marketing, sales and service business requirements. Mapping of client’s business processes and touch points to technical solutions. Using your analytical and technical skills to define business or functional requirements as an input to CRM system design and implementation. Working with operational teams (external and internal) to analyze technical feasibility of implementing [...]

“Need support in Europe? No problem!” Says WATCH Team Beijing


Cat Yang has embarked on a new business trip to Europe, this time to support BMW in a training of a new CRM release within the Central and South-Eastern Europe region. This new release comes with an upgrade to Dynamics CRM 2015 along with new technical functionalities. During the next 3 weeks, Cat will be visiting the BMW call centers located in Hungary, Poland and Greece, giving training sessions to CIC agents, database managers and CRM managers. Additionaly she will also stop in our Munich office where she will transfer knowledge in these topics to our colleague Martin Matej, who [...]

CRM/ERP Support Engineer


Responsibilities Support ERP system which is an ERP system for car dealer, provide solution (Level 1 & 2) to business users. Support all applications, which belong to ERP outspreaded. Support CRM system which is an CRM system for OEMs, provide solution (Level 1 & 2) to business users. Support all applications, which belong to CRM outspreaded. Working with partner, escalating user problem to partner if the problem cannot be solved in Level 1 & 2. Working closely with 3rd Level Support to resolve problems cannot be solved in Level 1 & 2. Provide service to end users for daily IT [...]

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