We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

Technical Project Manager for our Beijing office


CRM Factory is looking for a senior technical project manager with good Web knowledge. The position requires interaction with customer, outside suppliers, and other cross-functional team members.  

Key Responsibilities

  • Analyze, comprehend and summarize business processes and requirements.
  • Prepare process/technical concepts for process automation and system integration that solve customer requirements
  • Explain process/technical concepts in a structured, receiver-oriented way.
  • Build and maintain relationships with clients, manage client’s expectations and customer satisfaction
  • Be responsible for tracking and management of project requirements, risks, resources, costs, quality, schedule and scopes, as well as provide appropriate solutions to customer.
  • Coordination between business and technical teams
  • Be responsible for successful, on-time delivery of the company’s projects
  • Develop project related documentation, including project open issues, project status, reports, etc.
  • Be proactive in identification and resolution of issues that may potentially have negative impacts to a project or project deliverables
  • Responsibility for front end coding part of the enterprise CMS solutions (mostly JAVA based) projects and stand-alone enterprise internet application projects.
  • Working in close collaboration with the creative department, the backend development team and the business stakeholders on front end solution seeking.
  • Consult other junior team members and build them up regarding technology, and processes.

Communication Skills

  • Proficient in English, speaking and writing.
  • Strong interpersonal and intercultural skills

Professional Skills

  • Bachelor degree
  • At least 3 years in IT Project Management experience
  • At least 3 year’s Web front end/Back end development experience
  • Solid Knowledge in Agile development methodology, e.g. SCRUM
  • Flexible and adaptable; able to work in stressful situations.